Refund policy

PebbleGrip Return and Refund Policy

Effective Date: 19 July 2024

At PebbleGrip, we stand behind the quality of our products and want to ensure your complete satisfaction. This policy outlines our detailed procedures for returns, exchanges, and refunds.

1. Return Eligibility:
   • We offer a 30-day return policy from the date you receive your item.
   • To be eligible for a return, your item must be: a) In the same condition as you received it b) Unworn or unused c) With all original tags attached d) In its original packaging
   • You must provide the proof of purchase.
2. How to Initiate a Return:
   • Contact our customer service team at hello@pebblegrip.com to request a return.
   • In your email, please include: a) Your order number b) The item(s) you wish to return c) The reason for your return
   • We will respond within 2 business days with further instructions.
3. Return Shipping:
   • If your return is accepted, we will email you a prepaid return shipping label.
   • Detailed instructions on how and where to send your package will be provided.
   • Items sent back without first requesting a return will not be accepted.
4. Inspection and Refund Process:
   • Once we receive your return, we will inspect the item within 3 business days.
   • We will notify you by email about the status of your refund.
   • If approved, a refund will be issued to your original payment method within 10 business days.
   • Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company's processing times.
5. Damages and Issues:
   • Please inspect your order immediately upon reception.
   • If the item is defective, damaged, or if you received the wrong item, contact us at hello@pebblegrip.com within 48 hours of delivery.
   • Provide detailed information and photos of the issue so we can evaluate and resolve it promptly.
6. Non-Returnable Items: The following items cannot be returned:
   • Perishable goods (e.g., food, flowers, plants)
   • Custom or personalized products
   • Personal care goods (e.g., beauty products)
   • Hazardous materials, flammable liquids, or gases
   • Sale items
   • Gift cards
7. Exchanges:
   • We do not offer direct exchanges.
   • For the fastest resolution, please return the unwanted item following our return process and place a new order for the desired item.
8. Sale Items and Gift Cards:
   • Sale items and gift cards are final sale and cannot be returned or refunded.
9. Return Shipping Costs:
   • We cover the cost of return shipping for defective, damaged, or incorrectly sent items.
   • For all other returns, the customer is responsible for return shipping costs.
10. Refund Methods:
    • Refunds will be issued to the original payment method used for the purchase.
    • If the original payment method is no longer available, we will contact you to arrange an alternative refund method.
11. Questions or Concerns:
    • If you have any questions about our return policy or your specific return, please contact us at hello@pebblegrip.com.
    • We aim to respond to all inquiries within 1 business day.

By making a purchase from PebbleGrip, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting to our website.